Booking & Cancellation Policy

At Comfytravels, we want your travel experience to be as smooth and stress-free as possible. Please read our booking and cancellation policy carefully before making a reservation.

1. Booking Confirmation

All bookings are confirmed once full or partial payment has been received and a confirmation email has been sent to you. It is your responsibility to ensure all booking details are correct at the time of confirmation.

2. Payment Terms

A deposit may be required at the time of booking to secure your travel arrangements. The remaining balance is due no later than 30 days before the travel departure date. For bookings made within 30 days of departure, full payment is required at the time of booking.

3. Changes to Bookings

If you wish to make changes to your booking (e.g., travel dates, passenger details, or destinations), please contact us as soon as possible. Changes are subject to availability and may incur additional fees. Comfytravels will do its best to accommodate your request, but changes cannot be guaranteed.

4. Cancellations by the Customer

All cancellation requests must be submitted in writing to info@comfytravels.co.za. The following cancellation fees apply based on the notice given before the departure date:

More than 60 days: Full refund minus a 10% administration fee
31–60 days: 50% refund of the total booking amount
15–30 days: 25% refund of the total booking amount
14 days or less: No refund

5. Cancellations by Comfytravels

In the unlikely event that Comfytravels needs to cancel a booking, we will notify you as soon as possible and offer either a full refund or an alternative travel arrangement of equal value. Comfytravels is not liable for any additional costs incurred as a result of a cancellation outside our control (e.g., natural disasters, government restrictions, or force majeure events).

6. No-Shows

Customers who fail to arrive for their scheduled travel without prior notice will be considered a no-show. No refund will be issued for no-shows.

7. Travel Insurance

We strongly recommend that all customers obtain comprehensive travel insurance to cover unexpected cancellations, medical emergencies, and other unforeseen events. Comfytravels is not responsible for losses due to uninsured events.